Building an Effective Knowledge Base

5 min readMar 30, 2022

One code every Product Manager I know is trying to crack: how to do more with less.

Not everyone thinks about a Knowledge Base as a conduit for increasing output. Most treat it as an afterthought. An annoyance that is, at its best, a way to get support off of your back when questions arise. It’s when you begin to re-think the purpose and utility of a KB that you realize there’s much more to it than that.

A strong Knowledge Base can be incredibly fruitful for your company, but it takes work to build. It’s important to plan out your KB to…


Product Leader & Writer